Return and Refund Policy

Last updated: November 18, 2025

At Revo Relief, we are committed to customer satisfaction and stand behind the quality of our handheld massage devices.

This Return and Refund Policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. Eligibility for Returns or Refunds

Returns or refunds are accepted if:

  • Product arrives damaged, defective, or incorrect.
  • Product does not match website description.
  • Order not delivered within 45 days of shipment (excluding force majeure).
  • Contact made within 7 days of receipt.

To initiate, email supportrevorelief@gmail.com with:

  • Order number.
  • Photos/videos of issue.
  • Description of problem.

For defects, provide unboxing and setup video per user guide to verify.

2. Video Proof and Compensation

  • With complete video showing correct use but failure: Full replacement or refund, including reshipment costs.
  • Without video, for international returns: May offer 50% partial refund due to high shipping fees.

Returns routed to nearest warehouse (Asia, Europe, North America) for efficiency.

3. Non-Returnable Situations

No returns or refunds for:

  • Incorrect/incomplete address.
  • Change of mind or wrong order.
  • Delays from customs or couriers.
  • Used, washed, or customer-damaged items.
  • Clearance, promotional, or personalized products.
  • Hygiene items like massage devices.

4. Return Process

If approved:

  • Email provides return address and instructions.
  • Item must be unused, in original packaging.
  • Customer pays return shipping unless defective/incorrect.
  • Use trackable method recommended.

5. Refund Processing

Upon receipt and inspection:

  • Notification of approval/rejection.
  • Approved refunds to original method within 5–10 business days.
  • Times vary by provider.
  • No refunds to alternative accounts.

6. Late or Missing Refunds

If delayed:

7. Exchanges

Replacements only for defective/damaged items. Email within 7 days with order number and evidence.

8. Order Cancellations

Cancellable within 24 hours if not processed/shipped. No changes post-production/shipping.

9. Limitations of Liability

Post-shipment, not responsible for:

  • Courier delays.
  • Lost/stolen "delivered" packages.

Assistance provided for tracking.

10. Contact Us

For questions or requests:

Include order number and issue details.

© 2025 Revo Relief – Ensuring Your Satisfaction and Trust.